Privacy Policy

contactWiblion (“Wiblion,” “we,” “us,” or “our”) respects your privacy. When it comes to your personal information, we believe in transparency. That’s why we’ve set out here what personal information we collect, what we do with it, and your choices and rights.

By using any of Wiblion’s Services, you confirm you have agreed to the Terms of Service and read and understood this Privacy Policy and our Cookie Policy.

Some key terms

In our Privacy Policy, when we refer to “Users,” we mean our customers who use our Services, including visitors to our sites. We explain who we are in the “Who is Wiblion?” section below. The users, visitors, and customers of our Users’ sites are “End Users.” Any other capitalized terms not defined in this Privacy Policy have the meanings in our Terms of Service.

1. How does this Privacy Policy apply?

This Privacy Policy outlines the manner in which we handle personal information that we collect and utilize for our own purposes (referred to as the “controller” role). This includes account information, data regarding your usage of our Services, and interactions with our platform. It also encompasses information you provide to our customer support and certain details related to End Users. Please note that this Privacy Policy does not pertain to the personal information of our employees or job applicants, except in cases where they are also Users.

We employ the use of cookies and similar technologies, which are further explained in our Cookie Policy.

Within the context of global data privacy laws, we assume multiple roles concerning personal information held by Wiblion. It is important to distinguish between Wiblion Controlled PI and User Controlled PI to comprehend your rights and obligations.

“Wiblion Controlled PI” refers to personal information for which Wiblion determines the purpose and methods of processing. This Privacy Policy and the accompanying additional information solely address Wiblion Controlled PI.

“User Controlled PI” refers to personal information for which a User determines the purpose and methods of processing. In the case of User Controlled PI, Wiblion acts as a data processor, service provider, or a similar entity as defined by applicable law. User Controlled PI encompasses User Content and the personal information of End Users described in Section 12, which we host and process on behalf of our Users. We handle User Controlled PI based on the instructions provided by our Users, who are responsible for ensuring that their collection and processing of User Controlled PI complies with relevant legislation. If you are a User seeking contractual provisions governing Wiblion’s treatment and security of your User Controlled PI, please consult our Data Processing Addendum.

If you are an End User of one of our Users’ websites and wish to understand how a User manages your information, kindly refer to the privacy policy of the respective website, if applicable. To learn about how we handle Wiblion Controlled PI for our own purposes, please continue reading.

2. Personal information we collect

We gather various types of personal information related to you or your device. These may include:

• Details provided by you when creating an Account, such as your email address, first name, and last name.
• Information submitted when signing up for Paid Services, which typically includes your billing address and a portion of your payment information (e.g., the last four digits, country of issuance, and expiration date of the payment card). This information is shared with us by our payment processor.
• Emails and other communications you send us or contribute, including customer support inquiries or posts on our customer message boards or forums. Please note that information shared on public sections of our websites is accessible to others.
• Information you provide in relation to surveys, contests, or promotions.
• Data collected from your usage of the Services or Users’ sites. This encompasses IP addresses, preferences, web pages visited prior to accessing our or our Users’ sites, details about your browser, network, or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs, language, and regional settings), and information on how you interact with the Services and Users’ sites (e.g., timestamps, clicks, scrolling, browsing duration, searches, transactions, referral pages, load times, and any encountered issues like loading errors).
• Information obtained from our partners to support our marketing initiatives, enhance our Services, and effectively monitor, manage, and measure our advertising campaigns. This may include data about instances where our ads are displayed by our partners on their advertising platforms.
• Any other information you directly submit to us or provide through Third Party Services when using such services to create an Account. The collection of this information is subject to your privacy settings with the respective Third Party Service.

3. How we collect personal information

We acquire personal information from diverse sources, employing three primary methods:

1. Directly provided by you: You supply certain information directly, for example, when you register for an Account.
2. Automatically recorded during the use of our Services or Users’ sites: We automatically collect certain information when you interact with our Services or browse Users’ sites. This is done using technologies such as cookies.
3. Received from third parties: We receive some information from third parties. This occurs when you make purchases through authorized resellers, or conduct payments to us via our payment processor.

We provide a more comprehensive explanation of these methods below.

a. Personal information you provide

In the course of using our Services, we collect information from you through various means. For instance, when you register and manage your Account, we may request your name and email address. Additionally, we retain your marketing preferences, as well as emails and other communications you send us, including customer support inquiries or contributions to our customer message boards or forums. You may also provide us with information through surveys, form submissions, or participation in contests or similar promotions.

On certain occasions, we may require specific information from you for contractual or legal purposes. For example, when registering or transferring a domain name via our Services, we collect your domain registration details to comply with ICANN, registry, ccTLD, or registrar policies.

b. Personal information obtained from your use of our Services

When utilizing our Services, we collect information regarding your activities and interactions. This includes your IP address(es), device and browser type, the web page visited before accessing our sites, the duration and pages visited on our sites, and device identifiers. In our mobile apps, with your device settings permission, we may also collect location information.

If you are an End User of our Users’ sites, we gather information about your interactions with their sites. However, we handle this data in an anonymous, aggregated, or pseudonymized form that does not directly identify you. We utilize this information to assess, provide, protect, or enhance our Services, including the development of new products and services.

Certain aspects of this information are automatically collected using cookies and similar technologies when using our Services and Users’ sites. Except for cookies necessary for proper service provision (e.g., performance or security-related purposes), we allow our Users to control the use of cookies and similar technologies through their sites. Further details regarding our use of cookies can be found in our Cookie Policy. Similarly, some information may be automatically collected through your browser or device.

c. Personal information obtained from other sources

When you use a Paid Service with us, we receive limited information about your payment card from our payment processor, Stripe. This includes the last four digits of your card, the country of issuance, and the expiration date. Stripe handles and processes your complete payment information in accordance with its privacy policy. We advise reviewing the privacy policy of the authorized payment processor for details on how they handle and process your payment information.

All direct payment gateways adhere to the PCI-DSS standard, managed by the PCI Security Standards Council, which consists of Visa, MasterCard, and American Express.

The requirements for PCI-DSS compliance help ensure the secure handling of credit card information.

Your data is encrypted during the payment process, ensuring that it remains secure and your payment is always processed safely.

4. How we use your personal information

We utilize the personal information we collect about you for the following purposes:

Provision of the Services: We create and manage your Account, personalize and provide our Services to you, facilitate domain name registration or transfer, process payments, and address any inquiries or requests you may have.

• Communication with you: We communicate with you, including sending transactional emails and Service-related announcements to keep you informed.
• Surveys and contests: We administer surveys, contests, and similar promotions for your participation.
• Promotional activities: We promote our Services and deliver tailored marketing communications about products, services, offers, programs, and promotions from both Wiblion and our partners. Additionally, we assess the effectiveness of these campaigns. For instance, we may adjust the marketing communications based on your subscription plan or other information we have about you.
• Advertising: We analyze your interactions with our Services and other online platforms to customize our advertising and deliver relevant content. For example, if you are already a subscriber to our Paid Services, we may exclude you from receiving advertisements on social media. Moreover, we may display specific advertisements based on your subscription plan or other relevant information.
• Customizing the Services: We provide customized services to enhance your experience. This includes using your location information to determine language preferences and displaying accurate date and time information. We may employ cookies and similar technologies to achieve this goal, such as remembering your most recently edited sites.
• Service improvement: We analyze and gather insights into how our Services are accessed and used. This helps us evaluate and enhance our offerings, develop new products and services, manage communications, and measure the effectiveness of our advertising efforts. In most cases, we utilize anonymous, pseudonymized, or aggregated information that does not directly identify you. For example, if we discover that a significant number of Paid Services users utilize a specific integration or feature, we may consider expanding upon it.
• Security: We ensure the security and integrity of our Services to protect both you and our platform.
• Third-party relationships: We manage relationships with our vendors and partners to support the provision of our Services.
• Enforcement: We enforce our Terms of Service and other legal terms and policies.
• Protection: We safeguard our interests, rights, and property, including protecting our Users from any form of abuse or misuse.
• Legal compliance: We comply with applicable legal requirements, including tax regulations, government mandates, industry standards, contracts, and requests from law enforcement agencies.

We process your personal information for the aforementioned purposes under the following legal bases:

• Consent: When you provide consent for the specific use of your personal information. You have the right to withdraw your consent at any time.
• Performance of a contract: We require your personal information to fulfill our contractual obligations and provide you with the requested services or products. This includes responding to your inquiries and enabling you to access your Wiblion account using your email address.
• Legal obligation: We process your personal information to comply with applicable legal obligations, such as tax regulations, government requirements, court orders, or law enforcement requests.
• Legitimate interests: We have legitimate interests in processing your personal information for specific purposes. These interests include:
  • Operating and promoting the Wiblion business, providing tailored advertising and communications, and developing our services.
  • Analyzing and enhancing the safety and security of our Services, implementing security measures, and protecting against fraud, spam, and abuse.
  • Providing and improving our Services, including personalized offerings, to meet the needs of our Users.
  • Sharing your personal information with other Wiblion group companies to support the provision and improvement of our Services.
  • Complying with court orders or binding law enforcement requests.
  • Anonymizing personal information and using it in an anonymized form.
  • Protecting your vital interests or the vital interests of others.
  • Meeting the legitimate interests of third parties, such as our partners who have a legitimate interest in delivering targeted advertising and assessing its effectiveness, or our Users who rely on proper site functionality, secure operations, and analysis of site usage for service improvement. Please note that when we rely on legitimate interests, we carefully consider and balance any potential impact on your privacy rights and ensure that our interests are not overridden by your fundamental rights and freedoms.

5. How we share your personal information

We share your personal information in the following manners:

• Domain registration partners: If required by ICANN, registry, ccTLD, or registrar policies, we share your domain registration information with domain registration partners.
• Payment processing: We transmit certain personal information through an encrypted connection to our payment processor for payment processing purposes.
• Legal obligations and protection: We may disclose your personal information if we believe it is reasonably necessary to comply with the law, protect our or others’ rights, interests, or property (including enforcing our Terms of Service), or prevent fraud or abuse. This includes responding to lawful requests from public authorities.
• Advertising: Personal information may be shared with third parties to provide you with tailored advertising and measure its effectiveness. For instance, we may share your pseudonymized email address with a social media platform to avoid displaying Wiblion ads to individuals who are already Wiblion users.
• Business transfers: In the event of a reorganization, merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction or during the negotiation process.

Please note that when sharing your personal information, we take appropriate measures to ensure its protection and comply with applicable privacy laws and regulations.

6. Cookies

Like any other website, Wiblion uses ‘cookies’. These cookies are used to store information, including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information about cookies, please read “What Are Cookies“.

We use cookies to better understand our customers; however, upon entering the site for the first time, each user is informed of their explicit authorization to track their activities on the site as long as they continue browsing.

For more detailed information, please visit our Cookie Policy.

7. Your rights and choices

As outlined in applicable laws, you may have certain rights and choices regarding your personal information. These rights and choices include:

1. Access, Update, Change, or Delete Personal Information: You can access, update, change, or delete your personal information (or that of your End Users) in your Account settings. If you wish to delete your account, you can follow the instructions provided in the support guide. To submit an access, update, change, or deletion request, you can also contact us at privacy@wiblion.com.
2. Marketing Communications: You can choose not to receive marketing communications by adjusting your preferences in your Account or following the unsubscribe instructions provided in the communications.
3. Retention of Personal Information: Please note that deleting your personal information from our systems may involve a technical delay. We may also retain personal information as required by law, to protect our rights and the rights of others, to resolve disputes, or to enforce our legal terms or policies, to the extent permitted by applicable law.
4. Restriction, Objection, and Data Portability: Under applicable law, you may have the right to restrict or object to the processing of your personal information or exercise a right to data portability.
5. Lodging a Complaint: If you believe your rights under applicable data protection laws have been violated, you may have the right to lodge a complaint with a competent supervisory authority.
6. Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time and at no cost. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
7. Cookies and Similar Technologies: You can manage cookies and similar technologies as explained in our Cookie Policy.

If you are an End User of a website hosted by one of our Users, you should directly contact the User to exercise your rights regarding any personal information they hold about you.

8. How your personal information is protected.

We take the security of your personal information seriously and have implemented measures to protect it. Here are some of the steps we take to safeguard your personal information:

1. Dedicated Security Team: We have a dedicated security team that focuses on maintaining the security of personal information.
2. Administrative, Technical, and Physical Safeguards: We maintain a combination of administrative, technical, and physical safeguards to protect personal information from accidental or unlawful destruction, loss, alteration, disclosure, access, or misuse. These safeguards are designed to be appropriate and proportionate to the nature of the personal information we handle.
3. Firewalls and Network Protection: We use firewalls and other security measures to protect our systems and infrastructure from unauthorized access and intruders. We also employ network protections, such as encryption, to secure data transmission and communication.
4. Redundancy and Failover Mechanisms: We have implemented redundancies throughout our network infrastructure. This means that if one server or system experiences an issue or goes down, another server or system can take over to ensure uninterrupted service.
5. Vulnerability Testing and Protection: We regularly conduct vulnerability testing and assessments to identify and address potential weaknesses in our systems. We take steps to protect against network vulnerabilities and apply necessary patches and updates to maintain the security of our systems.

While we strive to protect your personal information, it is important to note that no service or system can guarantee complete security. However, we are committed to taking reasonable measures to protect your personal information in accordance with industry standards and best practices.

9. How we retain your personal information

We retain your personal information for as long as it is necessary to provide you with the Services or as required by law. The specific retention periods may vary depending on the nature of the information and the purposes for which we need it. Here are some key points regarding the retention of personal information:

1. Active Accounts: We retain personal information as long as your Account is active and you continue to use our Services. This allows us to provide you with the necessary functionality and support.
2. Service Purposes: We may retain personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy. This includes purposes such as responding to inquiries, processing payments, and providing personalized services.
3. Legal Obligations: We may retain personal information for the duration required by applicable laws and regulations. This includes compliance with tax obligations, government regulations, and contractual requirements.
4. Dispute Resolution and Enforcement: We may retain personal information for the period necessary to protect our rights, resolve disputes, and enforce our agreements. This helps ensure that we can defend ourselves in legal proceedings and meet our legal obligations.
5. Inactive Accounts: If your Account becomes inactive or you cancel all Paid Services, we retain your personal information for a reasonable period of time. This allows us to accommodate users who may return to our platform or reactivate their Account. However, if you choose to delete your Account, we will delete the personal information we hold about you, unless we are required to retain it for legal or legitimate business purposes.
6. Aggregated and Anonymous Information: We may retain aggregated, anonymized, or de-personalized information indefinitely. This type of information does not identify individuals and is used for statistical analysis, research, and other purposes.

If you wish to delete your Account or have any questions about the retention of your personal information, you can follow the instructions provided in our support guide or contact us at privacy@wiblion.com.

Please note that even after your personal information is deleted, there may be residual copies or backups that remain in our systems for a certain period of time, but they will no longer be actively used or accessible.

10. Data transfer

We may transfer your personal information to countries other than the one in which you reside. For example, your information may be transferred to our servers in Netherlands. It’s important to note that the data protection laws in these countries may not be the same as the laws in your country.

To ensure the protection of your personal information during transfers, we rely on various mechanisms as required by the applicable data protection laws, including:

1. Standard Data Protection Clauses: We may use the European Commission’s approved standard data protection clauses, as outlined in Article 46 of the GDPR, when transferring personal information from the European Economic Area (EEA) to recipients outside the EEA. Similarly, we use the approved international data transfer agreement provided by the UK Information Commissioner’s Office and the UK addendum to the European Commission’s standard data protection clauses for transfers from the UK.
2. Adequacy Decisions: We may transfer personal information to countries that have been deemed by the European Commission or a European data protection supervisory authority to offer an adequate level of data protection. This determination may be based on a country’s data protection laws, certification mechanisms, code of conduct, or other factors that demonstrate the protection of individuals’ rights.
3. Binding Corporate Rules: We may transfer personal information to processors or recipients that have implemented binding corporate rules, which are internal data protection policies approved by the relevant data protection authorities. These rules provide enforceable commitments to apply appropriate safeguards and protect individuals’ rights.

We take the necessary steps to ensure that any transfers of personal information comply with applicable data protection laws.

11. Privacy shield

Wiblion Group S.C.G.J. has certified its compliance with the Privacy Shield, which continues to apply.

Wiblion is committed to handling personal information received from the European Economic Area, Switzerland, and the United Kingdom in accordance with the applicable Privacy Shield Principles. Our certification can be found on the Privacy Shield website (https://www.privacyshield.gov).

We are accountable for the personal information we receive and subsequently transfer to third parties. If we engage third parties to process data on our behalf, we remain liable if they handle the data in a manner inconsistent with the Privacy Shield Principles unless we can prove that we are not responsible for the event leading to any damages.

If you have a question or complaint related to our Privacy Shield certification, please contact us first at privacy@wiblion.com or using the contact details provided in the “How to contact us” section below. We will respond to your inquiry within 45 days.

12. End Users’ personal information

If you are a Wiblion user and have created a website using Wiblion, you are responsible for the personal information you collect from your end users. This section is specifically directed towards users in relation to their end users.

a. Your relationship with end users:

As a user, you will collect personal information from your end users. For example, when your end users fill a contact form, you may ask them to provide their name and email address to complete their submission. You may also use cookies and similar technologies to analyze usage and trends.

It is your sole responsibility to comply with applicable laws and regulations regarding the collection and use of personal information from your end users. This includes personal information collected from your end users through Wiblion functionality, cookies, or other technologies. Please note that you and Wiblion may be independent controllers of certain data (“Independently Controlled Data”). Independently Controlled Data includes data related to your end users’ interactions with your site, such as IP addresses, device/browser details, web pages visited prior to coming to your site, and browsing activity on your site. Independently Controlled Data may be collected by the Services through an end user’s browser and technologies like cookies. It’s important to note that Independently Controlled Data falls under both Wiblion Controlled PI and User Controlled PI.

You must create and publish your own privacy and cookie policies and ensure compliance with them.

Wiblion is not liable for your relationship with your end users or how you collect and use their personal information, even if you collect it through Wiblion functionality, cookies, or similar technologies. Wiblion does not provide legal advice on these matters.

b. End user payment information:

The payment information of your end users may be processed by third-party eCommerce Payment Processors with whom you integrate your Wiblion account, according to the terms and policies of those payment processors. We transmit your end users’ complete payment information to the eCommerce Payment Processors you have agreed to use only for the purpose of passing it along to them. Wiblion does not collect or store your end users’ payment information.

13. Majority of age

By using this website, you acknowledge that you are of the minimum legal age in the country or state in which you reside, or that, being of the minimum legal age in the country or state in which you reside, you have given consent to allow any minor under your care to use this website.

14. Updates to this Privacy Policy

We will update this Privacy Policy as necessary to reflect changes in technology, law, our business operations, or for any other reasons we deem necessary or appropriate. When we make changes, we will update the “Effective Date” at the top of the Privacy Policy and post it on our websites. If there are material changes to the policy or the way we process personal information, we will notify you. This may include posting a notice of the changes on our websites before they take effect or directly sending you a notification.

We recommend checking this Privacy Policy periodically to review any changes since your last visit. This will ensure that you have a clear understanding of your relationship with us and how we process your personal information

15. How to contact us

If you have any questions, comments, or complaints about this Privacy Policy or our privacy practices, or if you would like to exercise your rights and choices regarding your personal information, you can contact us using the following methods:

Email: privacy@wiblion.com

Wiblion Group S.C.G.J

[Re: Privacy Compliance Officer]
Attention: Legal – Privacy
C/ República Argentina 20
Pontevedra, 36201
Spain